Care is at our core
Our Aurora Medical Client Care team is focused on making your journey as simple and stress-free as possible. Whether you have questions about insurance coverage, need help with an order or want to learn more about medical cannabis, we’re informed, responsive and here for you.
Get in touch
We take your needs personally
At Aurora Medical, we make the effort to understand your unique requirements and preferences so we can provide the personalized support you deserve, every step of the way.
Before you order
We’ll help you register with us, set up your insurance if you have coverage, and help you evaluate product options with confidence.
Placing an order
Our shopping process is simple and intuitive — and if you ever have an issue, we’re a click or call away.
Using your products
Our team is happy to guide you through the process of using your products if you’re ever unsure.
Client Care that’s truly focused on you
Aurora Medical specialists are available by phone and chat Monday to Friday from 9AM to 7PM EST. Connect with us for:
- Help with medical documents
- Referrals to clinics for expert product recommendations
- Assistance with registration or ordering online
